Contact details of the controller:

On314 is the controller of any personal data that is collected through our website and the provision of our products and services to you. We are responsible for the personal data that we collect about you.

If you have any questions regarding our use of your personal data or relating to this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details below:

By emailing: customerservices@On314.com By post: HQ On314, Fairmont Hotel, floor 13, Sheikh Zayed Road,Dubai, United Arab Emirates

Changes to our Privacy Policy

We will keep this Privacy Policy updated and keep you informed of any material changes to the way we process your personal data. We may update this Privacy Policy from time to time in order to reflect changes to our practices, or other operational, legal or regulatory means.

If changes are made to our Privacy Policy, we will update this page with the date that the Privacy Policy was implemented, so that you are aware of the information we collect and how it is used. Any revised Privacy Policy will take effect immediately and apply only to data collected after the new Privacy Policy comes into place. We encourage you to check this page before making a purchase to review any changes that might have been made.

This Privacy Policy was last updated on 12 February 2021 and historic versions can be obtained by contacting us using the contact details above.

Keeping us updated about you

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third party links

Our website may include links to third-party websites, plug-ins and other applications. Remember that when you leave our website, or are redirected to a third-parties website, we are not responsible for the privacy practices of these third-party websites or for how they collect, use or share your personal data. We encourage you to read the privacy policies of any third-party websites you visit.

What personal data we collect What is personal information?

Personal data means any information about an individual from which that person can be identified. This could include information such as your name, address, telephone

number and card payment details. It does not include data where the identity has been removed (anonymous data).

We collect, use, store and transfer the following personal data about you:

• - Identity Data includes your first name and last name.
• - Contact Data includes your delivery address, billing address, email address and telephone numbers.
• - Financial Data includes partial payment card details only.
• - Transaction Data includes details about payments to and from you and other details of products and services you have purchased from or through us.
• - Technical Data includes internet protocol (IP) address (a public number unique to your device), your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
• - Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and any survey responses.
• - Usage Data includes information about how you use our website, our products and our services.
• - Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. If you include any Special Categories of Personal Data when you use our website, or make contact with us through any means, it is your responsibility to make sure you are happy for us to use that personal data in accordance with this Privacy Policy. You should be aware that this personal data is more sensitive and is more heavily protected by data protection legislation, so you should avoid including this kind of data if possible.

Our website is not intended for individuals under 16 years old and we do not knowingly collect data relating to children. How we collect your personal data

We collect your personal data at different stages of your journey with us and what we do with it depends on the information collected. We collect information about you through the following: Direct interactions – We will collect personal data directly from you when you give us your Identity, Contact, Financial, Transaction, Profile and Marketing Communications Data. This includes personal data provided when you:

• - Create an account on our website.
• - Submit information through the website
• - Use the live chat function of our website.
• - Purchase a product or service from us.
• - Return a product or request a refund.
• - Attend events organised by us or on our behalf.
• - Request marketing or updates to be sent to you through subscription to our service.
• - Enter a competition, promotion or survey.
• - Give us feedback or make a complaint. or
• - Make contact with us by any other means including telephone, email and post in order to submit a query to us of any nature.

Automated technologies or interactions

As you interact with our website, we will automatically collect Usage Data about how you use our website and Technical Data about your devices, equipment, browsing actions and patterns when you visit our website.